Success Stories
Learn more about our successful implementations across sectors
Case Studies
Manufacturing
5x faster responsiveness for a global IC firm
A partnership with an IC manufacturer to help their customer facing teams move 5x faster with the power of AI
The Challenge
Unproductive, slow and unresponsive customer interactions
The Task
Assist the field service crews in resolving problems promptly and with fewer errors
DocuStack.ai solution
L1 service desk that service engineers and internal support teams could access as a co-pilot
Key Outcomes
Transformed customer engagement and higher retention rates
Unproductive and slow customer interactions
Our client was facing issues with:
Low first contact resolution
High handling times and repeat contacts for issues
Quality of responses
The service crews at present relied on internal support teams for any information or instructions on managing problems. The support teams had to search through numerous manuals and past service requests to provide an answer, resulting in lengthy resolution times and multiple follow-ups
This lead to increasing customer dissonance, lower customer engagement and lower Net Promoter Score (NPS) every month. This also impacted lead conversions for our client and resulted in loss of dollar amount for our client
