Insights.ai
Insights.ai
Real-time analytics to empower accurate decisions
Real-time analytics to empower accurate decisions
24*7 insights engine to uncover hidden nuances of customer interactions
24*7 insights engine to uncover hidden nuances of customer interactions
Why use Insights.ai ?
Get actionable and real-time insights to enrich your conversations
Why use Insights.ai ?
Get actionable and real-time insights to enrich your conversations
Why use Insights.ai ?
Get actionable and real-time insights to enrich your conversations
1
Real-time call analytics reduces 50% escalations
Real-time call analytics reduces 50% escalations
Reduce your average handling times by 50%
Insights.ai works seamlessly across platforms and channels to provide actionable steps to prevent escalations
Insights.ai works seamlessly across platforms and channels to provide actionable steps to prevent escalations
Insights.ai works seamlessly across platforms and channels to provide actionable steps to prevent escalations
Customer profiling and intent recognition
Detailed call-wise interaction insights
Recommendations on tone and product positioning
2
2x conversions by lead qualification analytics
2x conversions by lead qualification analytics
2x conversions by lead qualification analytics
Focus your team's bandwidth only on leads identified as quick wins with high conversion probability
Focus your team's bandwidth only on leads identified as quick wins with high conversion probability
Focus your team's bandwidth only on leads identified as quick wins with high conversion probability
Custom parameters to qualify a lead
AI model gauges customer behavior and provides nudges
High conversion rates of leads qualified by Insights.ai
3
AI-enabled databases increase accuracy by 45%
AI-enabled databases increase accuracy by 45%
AI-enabled databases increase accuracy by 45%
Real-time & collaborative updates to knowledge base enhances accurate resolutions of customer queries
Real-time & collaborative updates to knowledge base enhances accurate resolutions of customer queries
Real-time & collaborative updates to knowledge base enhances accurate resolutions of customer queries
Empowers knowledge managers to make frequent updates
Ensures updated knowledge base across organization
Prevents incorrect information sharing
Deployment options
Cross-platform deployment capabilities
Cross-platform deployment capabilities
All our deployments are powered by secure, enterprise-grade integrations across channels
All our deployments are powered by secure, enterprise-grade integrations across channels
API integrations
API integrations
API integrations
Plug-and-play API integrations with your environment
Plug-and-play API integrations with your environment
Plug-and-play API integrations with your environment
Browser plug-in
Browser plug-in
Browser plug-in
Easy to use browser extensions to act as a co-pilot for your teams
Easy to use browser extensions to act as a co-pilot for your teams
Easy to use browser extensions to act as a co-pilot for your teams
Whatsapp and widgets
Whatsapp and widgets
Whatsapp and widgets
Deploy across channels with WhatsApp and widget integrations
Deploy across channels with WhatsApp and widget integrations
Deploy across channels with WhatsApp and widget integrations
Page embeddings
Page embeddings
Page embeddings
Bring to life your existing web applications with our page embeds
Bring to life your existing web applications with our page embeds
Bring to life your existing web applications with our page embeds
Deployment options
Cross-platform deployment capabilities
Custom-built AI agents to transform your customer interactions
Deployment mechanism
Deploy Insights.ai in 3 quick steps
Deploy Insights.ai in 3 quick steps
Deploy Insights.ai in 3 quick steps
Our configurable and 'plug-and-play' modules enable faster deployment
Applications of Insights.ai
Real-time decision making governed by actionable insights
Insights generated from customer conversations serve as a stepping stone for managing top of the funnel conversions
Automotive
Transformation of automotive warranty management
Banking and Insurance
Automation of credit scoring and underwriting
Consumer and Retail
Coming Soon
Automated customer product discovery and order management
Manufacturing
Coming Soon
AI-based intelligent warranty management system
Automotive warranty and service management using Insights.ai
Background
A leading automotive firm faced challenges in managing warranty claims and service requests. The existing system was largely manual, leading to delays in processing claims, inconsistent communication with customers, and difficulty in analyzing warranty data.
Objectives
Streamlining claims processing to reduce turnaround times
Utilizing analytics for better decision-making and customer insights
Enhancing customer satisfaction by providing timely communication
Solution Overview
Insights.ai has custom built workflows to manage automotive warranty and service processes, involving key highlights such as:
Automated Claims Processing: AI algorithms to automate the initial review of warranty claims, flagging anomalies and streamlining approval workflows
Real-Time Analytics: Real-time dashboards and reporting tools, enabling the team to track key metrics, such as claim processing times, customer satisfaction scores, and common reasons for claim disputes.
Customer Communication: Automated notifications and updates, keeping customers informed throughout the claims process and reducing the need for manual follow-ups
Results
Faster Claims Processing: The average warranty claim processing time was reduced by 40%, allowing for quicker payouts and improved service delivery
Operational Cost Savings: Automation of claims processing and enhanced data insights resulted in a 30% reduction in operational costs
Applications of Agents.ai
5x faster responsiveness for a global IC firm
A partnership with an IC manufacturer to help their customer facing teams move 5x faster with the power of AI
The Challenge
Transformation of automotive customer support
Master Task Management with SAP
Learn to efficiently organize and track tasks for streamlined workflows. Discover how SAP simplifies task management processes for enhanced productivity.
The Task
Assist the field service crews in resolving problems promptly and with fewer errors
DocuStack.ai solution
L1 service desk that service engineers and internal support teams could access as a co-pilot
Key Outcomes
Transformed customer engagement and higher retention rates
Applications of Agents.ai
5x faster responsiveness for a global IC firm
A partnership with an IC manufacturer to help their customer facing teams move 5x faster with the power of AI
The Challenge
Transformation of automotive customer support
Master Task Management with SAP
Learn to efficiently organize and track tasks for streamlined workflows. Discover how SAP simplifies task management processes for enhanced productivity.
The Task
Assist the field service crews in resolving problems promptly and with fewer errors
DocuStack.ai solution
L1 service desk that service engineers and internal support teams could access as a co-pilot
Key Outcomes
Transformed customer engagement and higher retention rates
FAQ’s
Frequently Asked Questions
Find answers to commonly asked questions about DocuStack.ai, covering features, pricing and integrations
What is an Enterprise AI agent?
How can I sign up for a free demo?
What features are in the free trial?
What pricing plans does DocuStack.ai offer?
Can I upgrade or downgrade my plan?
What are the different product modules available?
What are the benefits of shifting to an AI-first model?
Is DocuStack.ai compatible with my internal tools?
How secure is my data with DocuStack.ai?
Does DocuStack.ai offer customer support?
FAQ’s
Frequently Asked Questions
Find answers to commonly asked questions about DocuStack.ai, covering features, pricing and integrations
What is an Enterprise AI agent?
How can I sign up for a free demo?
What features are in the free trial?
What pricing plans does DocuStack.ai offer?
Can I upgrade or downgrade my plan?
What are the different product modules available?
What are the benefits of shifting to an AI-first model?
Is DocuStack.ai compatible with my internal tools?
How secure is my data with DocuStack.ai?
Does DocuStack.ai offer customer support?
FAQ’s
Frequently Asked Questions
Find answers to commonly asked questions about DocuStack.ai, covering features, pricing and integrations
What is an Enterprise AI agent?
How can I sign up for a free demo?
What features are in the free trial?
What pricing plans does DocuStack.ai offer?
Can I upgrade or downgrade my plan?
What are the different product modules available?
What are the benefits of shifting to an AI-first model?
Is DocuStack.ai compatible with my internal tools?
How secure is my data with DocuStack.ai?
Does DocuStack.ai offer customer support?
Contact Us
Get in Touch with Us
Reach out to us for inquiries, support, or partnership opportunities. We're here to assist you!
Message us here
Drop a message and we will get back to you at the earliest
Contact Us
Get in Touch with Us
Reach out to us for inquiries, support, or partnership opportunities. We're here to assist you!
Message us here
Drop a message and we will get back to you at the earliest
Contact Us
Get in Touch with Us
Reach out to us for inquiries, support, or partnership opportunities. We're here to assist you!
Message us here
Drop a message and we will get back to you at the earliest
Augmenting your teams with AI agents
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© 2024 October Technologies Pvt. Ltd. All rights reserved.
Augmenting your teams with AI agents
Download Centre
© 2024 October Technologies Pvt. Ltd. All rights reserved.
Augmenting your teams with AI agents
Download Centre
© 2024 October Technologies Pvt. Ltd. All rights reserved.